PAYMENT COLLECTION & CRM

Location: Noida Sector 135. Timing: 10:00 Am To 7:00 _ Monday To Friday and Alternate Saturday Working About The Role Key Responsibilities: Customer Management: Handle customer inquiries via phone, email, and chat, ensuring timely and accurate responses. Issue Resolution: Resolve customer complaints and issues effectively, escalating when necessary, to maintain high levels of customer satisfaction. Reporting: Generate regular reports on customer interactions, feedback, and sales metrics to help improve the customer service process. Customer Retention: Proactively engage with existing customers to gather feedback, identify service improvement opportunities, and enhance customer loyalty. Process Improvement: Identify and suggest improvements to customer service processes and workflows to enhance efficiency and customer satisfaction. Collaboration: Work closely with marketing and sales teams to implement customer feedback strategies and drive marketing campaigns. Payment Collections: Payment reminders , payment collections Qualifications Bachelor's degree in Business Administration, Marketing, or a related field. 1-3 years of experience in payment collection or related role, Proficiency in MS Office Suite (Excel, Word, PowerPoint). Strong communication and interpersonal skills with a customer-oriented attitude is must. Excellent problem-solving skills and the ability to handle customer issues calmly and effectively. Ability to multitask and manage time efficiently in a fast-paced environment. Job Type: Full-time _Work From Office Skills: customer satisfaction,payment collection,communication,collection,customer service .