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LOCATION Godrej One - Mumbai, IND COMPANY BASF India Limited JOB FIELD Logistics & Supply Chain Management JOB TYPE Temporary JOB ID 143032 FLEXIBLE WORK OPTIONS On-site Objectives of the Position To manage the supply chain processes associated with Order to Cash (O2C) cycle to achieve customer satisfaction, and to comply with BASF Group rules & regulations, and the accounting standards. To perform the Customer Service activities to ensure deliveries and invoicing to customers Main Areas of Responsibilities and Key Activities Perform Sales and Delivery Order Management tasks. Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking Support Credit Management, Billing and Accounts Receivable Follow-up Manage Master Data maintenance process to ensure effective order management Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints. Capture customer expectations / requirement and feedback to BU / Functions Provide order status report and monitor customers order placement against sales forecast Capture market intelligence from daily interaction with customers and share with the business as appropriate Job Skills: Good communication skills Well versed with SAP Order To Cash (OTC) processes Good understanding of the products/services of relevant business segments Good knowledge of the business processes Service excellence competencies Ability to collaborate within and outside the team for servicing the customers Job Requirements Graduate in any stream, MBA / PGDM preferred Certification on Supply Chain like APICS etc. will be an added advantage More than 5 years experience in customer service / supply chain / sales / controlling SAP, MS Office advance level. .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
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Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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