ITSM Manager

Responsibilities: Hire, manage and develop a team of Product Owners and Engineers in India.Lead, mentor and motivate people to achieve the highest quality and standardisation in the implementation of ServiceNow for DBG.Evaluate employees' performance.Execute, maintain and improve the operational processes and activities, deliver according to the highest quality and standards, ensuring high service delivery levels, compliance and customer satisfaction.Support incident communication, investigation and resolution.Manage out-of-business-hours support activities and on-call rotation.Manage internal and external audits as well as related findings.Ensure strict adherence to corporate processes, standards and policies.Ensure that documentation and operational procedures are available and maintained.Investigate and implement operations automation where relevant. Requirements: A university degree in Information Technology, electronics, engineering or comparable.Strong expertise in Information Technology (5+ years' experience).Excellent knowledge of ITIL and implementation of ITIL Processes in ServiceNow, including integration to the rest of the DBG landscape.Experience (5+ years) in leading a team of ServiceNow engineers, test automation engineers and product ownersVery strong customer-oriented mindset and attitude, experience in interacting with both internal and external customers.Ability to delegate and to translate general requirements into an action plan and into individual tasks.Leadership and networking skills. Very good communication capabilities. .