CMDB ITIL Analyst

Role OverviewThe CMDB & HAM Analyst is responsible for supporting the execution and operational maturity of the Configuration Management Database (CMDB) and Hardware Asset Management (HAM) processes within a global ITSM environment. This role ensures data accuracy, lifecycle management, and compliance through structured execution, monitoring, and continuous improvement. What You Will DoSupport execution of CMDB and HAM processes, maintain CMDB data accuracy, support hardware asset lifecycle activities, assist in software asset tracking, monitor and report on CMDB and HAM KPIs, identify data discrepancies, and ensure alignment between CMDB, HAM, Incident, Change, Release, and Problem processes. Why It Might Be a FitStrong knowledge of CMDB and Hardware Asset Management concepts within ITIL frameworks, hands-on experience with ServiceNow CMDB and HAM modules, understanding of data governance, data quality, and configuration management principles, strong analytical and problem-solving skills, and ability to manage data accuracy in complex environments. RequirementsBachelors degree in Information Technology, Computer Science, or related field, or equivalent practical experience 6+ years of experience with CMDB & HAM processes in an enterprise ITIL-based or equivalent IT Service Management processes 8+ years of hands-on experience with ServiceNow in an enterprise environment ITIL v3 or ITIL 4 certification required .