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Key Responsibilities: Handle incoming calls and provide accurate information to customers/candidates. Attend and respond to customer queries through phone and email. Make outbound calls for follow-ups, confirmations, and information sharing. Maintain proper records of calls, queries, and follow-ups. Coordinate with internal departments to resolve queries or issues. Monitor and respond to emails in a timely manner. Escalate unresolved issues to the concerned team. Maintain a professional and courteous communication style. Required Skills: Good verbal and written communication skills. Basic knowledge of MS Office and email handling. Good telephone etiquette and interpersonal skills. Ability to handle multiple calls and follow-ups. Hindi and English communication required; Gujarati will be an added advantage. Freshers can also apply. Compensation: 8,805.68 - 10,000.00 per month Work Location: In person .