Technical Architect NICE CXone (Hyderabad)

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. Position Purpose The NICE Technical Architect is responsible for architecting, designing, and delivering scalable NICE CXone platform solutions while leading a team of consultants. This role involves end-to-end ownership of technical delivery, collaboration with onsite and client stakeholders, and driving innovation and growth within the NICE practice. The architect will play a key role in solution engineering, pre-sales, and ensuring high-quality project execution. Key Responsibilities Architect, design, and deliver NICE CXone platform solutions Lead and mentor a team of NICE consultants for successful project delivery Take ownership of technical delivery for projects executed from India Collaborate with onsite teams, project managers, sales teams, and clients Understand project scope and define detailed technical work plans Estimate effort and plan delivery for offshore teams Review deliverables to ensure quality and adherence to standards Participate in coding, testing, and solution development activities Work closely with system analysts and project managers for project completion Engage in pre-sales activities including solution design, estimation, and proposal creation Drive innovation, capability development, and practice growth Support training, mentoring, and knowledge-sharing initiatives Contribute to team expansion and skill development strategies Ensure operational metrics and delivery excellence for the India team Participate in meetings, training sessions, and stakeholder discussions Work from Hyderabad office as per organizational policies Technical Expertise Strong expertise in NICE CXone platform and CCaaS solutions Hands-on experience with CXone Studio and contact center workflows Robust understanding of omnichanne .