Manager, Customer Engagement & Program Enablement

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Job Description Title: Manager, Customer Engagement & Program Enablement Description As Manager, Customer Engagement & Program Enablement, you will lead engagement, enablement, and content strategy for AT&E in India, driving measurable behavior change through strategic program launches, customer education, and data-informed interventions across multiple channels and audience segments. You will be embedded alongside stakeholders launching new programs in-region, growing adoption, owning the end-to-end engagement strategy from planning through execution and measurement. Youre a leader who moves fast, delivers at a high standard, and builds trust quickly with cross-functional partners. You won't wait for a playbook, you'll write it. Key Responsibilities Develop and execute engagement strategy aligned to program goals and customer journey stages Partner with product, program, and policy teams to launch new services and capabilities, owning engagement from planning through steady-state adoption Create targeted, actionable content across multiple formats (written, visual, video) Design and deliver enablement or learning interventions that build customer self-sufficiency Build scalable processes that improve operational efficiency and cross-functional collaboration Gather and synthesize customer insights to inform the content strategy and program decisions Manage internal communication platforms and engagement channels to ensure consistent, targeted messaging aligned to business goals Measure effectiveness through data; report outcomes to leadership and adjust accordingly Manage stakeholder relationships and external agency partners Develop new approaches, tools, and processes to maximize engagement and continuously raise the bar Required Skills & Qualifications 7+ years of experience in customer engagement, enablement, product marketing, or program communications at enterprise scale Proven track record of leading end-to-end engagement strategies for product or service launches Exceptional written and verbal communication skills - ability to simplify complexity into clear, actionable, segment-specific content Strong data-driven mindset - uses customer insights and feedback to inform strategy and measure impact Demonstrated ability to operate with high autonomy in a fast-paced, matrixed environment Strong stakeholder management - builds credibility quickly, communicates proactively, surfaces risks early Proficiency with content management, email distribution, collaboration, and project management tools Experience creating video content, virtual/live event experiences, and enabling teams with training Bachelors degree in communications, marketing, business, or related field Preferred Qualifications Understanding of the meetings and events industry Working knowledge of priorities and workflows within a fast-paced, matrixed organization Experience launching programs in India or across APAC markets Experience with change management methodologies If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our .