Technical Delivery Manager (Nagpur)

Technical Delivery Manager - Salesforce & CRM Integrations Location: Pune, India Employment Type: Full-Time Position Summary We are seeking an experienced Technical Delivery Manager to lead the successful delivery of Salesforce-based solutions, CRM integrations, and enterprise-scale technology initiatives. The ideal candidate will possess strong expertise in Salesforce technologies, including Apex and Lightning Web Components (LWC), along with proven experience managing cross-functional engineering teams and complex integration programs. This role requires a combination of technical leadership, delivery management, stakeholder collaboration, and hands-on understanding of enterprise integrations within the healthcare domain. Key Responsibilities Delivery Management - Lead end-to-end delivery of Salesforce and CRM-related technology initiatives. - Manage project scope, timelines, risks, dependencies, and delivery commitments. - Drive successful execution of Agile development processes and release planning. - Ensure delivery of high-quality solutions aligned with business objectives. - Monitor project progress and proactively address delivery risks and escalations. - Manage multiple concurrent projects and integration workstreams. Salesforce & CRM Leadership - Oversee development and implementation of Salesforce-based solutions. - Provide guidance on Apex, Lightning Web Components (LWC), Salesforce integrations, and platform best practices. - Collaborate with Architects and Engineering Leads to define scalable technical solutions. - Support CRM platform enhancements, integrations, and modernization initiatives. - Ensure alignment of Salesforce solutions with organizational goals. Integration & Technical Oversight - Lead enterprise integration projects involving CRM, APIs, middleware, and external systems. - Drive technical discussions around REST APIs, microservices architecture, and system interoperability. - Review integration designs and implementation approaches. - Support API troubleshooting and debugging activities using tools such as CURL, Postman, and related technologies. - Ensure secure, scalable, and reliable integration patterns are implemented. Stakeholder & Cross-Functional Leadership - Coordinate technical delivery across Product, Engineering, QA, Dev Ops, Architects, and Business teams. - Act as the primary liaison between business stakeholders and engineering teams. - Manage stakeholder expectations through regular communication and status reporting. - Facilitate decision-making and resolve cross-functional delivery issues. - Drive collaboration across geographically distributed teams. Team Management - Lead and mentor engineering teams across development, QA, and integration functions. - Conduct performance reviews, coaching, and career development discussions. - Support hiring, onboarding, and team growth initiatives. - Foster a culture of accountability, collaboration, and continuous improvement. Technical Requirements Salesforce & CRM - Strong experience with Salesforce platform development and delivery. - Hands-on knowledge of: - Apex - Lightning Web Components (LWC) - Salesforce integrations - CRM platform architecture - Experience integrating Salesforce with external enterprise applications. Integration & API Technologies - Strong understanding of: - RESTful APIs - SOAP services - Microservices architecture - Enterprise integration patterns - Hands-on experience with API troubleshooting tools including: - CURL - Postman - API monitoring and debugging tools Delivery & Project Management - Agile/Scrum methodologies - Sprint planning and capacity management - Release management - Risk and dependency management - Resource planning - Stakeholder management - Delivery governance and reporting Required Qualifications - Bachelor's degree in Computer Science, Engineering, Information Technology, or related field. - 8-12+ years of experience in software delivery, technical program management, or engineering leadership roles. - Proven experience delivering Salesforce and CRM-based solutions. - Strong expertise in Apex and Lightning Web Components (LWC). - Experience managing large-scale integration projects and enterprise implementations. - Demonstrated success leading cross-functional engineering teams. - Solid understanding of APIs, microservices, and integration frameworks. - Hands-on experience with CURL, Postman, and API troubleshooting methodologies. - Excellent communication and stakeholder management skills. Preferred Qualifications - Experience in Healthcare, Health Insurance, or Payer domain. - Exposure to healthcare platforms and workflows. - Experience managing distributed or offshore engineering teams. - Salesforce certifications (Platform Developer, Application Architect, Integration Architect, etc.). - Agile certifications such as Scrum Master (CSM) or SAFe. Key Success Factors - Successful delivery of Salesforce and CRM .