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We are looking for an experienced Salesforce Commerce Cloud L2 Support Engineer for a freelance/contract opportunity. The ideal candidate should have strong hands-on experience in SFCC production support, incident management, troubleshooting, and application monitoring . Role: SFCC L2 Support Engineer Key Responsibilities Provide L2 production support for Salesforce Commerce Cloud applications. Handle incident triage, investigation, resolution, and escalation through ITSM tools such as ServiceNow / SNOW . Analyze and troubleshoot issues across SFCC, PWA, and related commerce applications . Raise and track JIRA tickets for L3 teams when code changes or deeper technical fixes are required. Debug application/code-level issues where needed and support the team in troubleshooting. Monitor application logs, errors, and alerts using tools such as Splunk . Collaborate with L3 development teams, business users, and support teams to ensure timely issue resolution. Support and learn Vercel PWA L2 support activities as part of the same scope. Maintain incident documentation, RCA notes, and support knowledge base updates. Required Skills Strong hands-on experience in Salesforce Commerce Cloud / SFCC . Good experience in L2 support / production support / application support . Experience working with ServiceNow / SNOW or similar ITSM tools. Ability to triage incidents and coordinate with L3 teams. Experience creating and tracking issues in JIRA . Valuable debugging and troubleshooting skills. Basic understanding of PWA architecture . Willingness to work on Vercel PWA support . Exposure to Splunk or similar monitoring/log analysis tools. Good to Have Experience supporting eCommerce platforms. SFRA / OCAPI / SiteGenesis exposure. JavaScript debugging experience. Knowledge of release support, deployments, and post-production validation. Experience working in Agile support environments. Ideal Candidate The ideal candidate should be comfortable working in a fast-paced production support environment, handling incidents independently, coordinating with multiple teams, and ensuring quick resolution of business-critical commerce issues. .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.