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TECH SUPPORT HELPDESK ASSOCIATE Role & Responsibilities : Handle incoming queries and support requests from Users and provide suitable resolution Identify the actual cause of problem or ask right probing questions to arrive at possible causes Ensure a satisfactory closure or with a response for followup Should be able to judge timelines for escalations and handle conversations with senior hierarchy at both sides Should be able to work on ticket systems and manage support desk email Ticket management is largely on telephone calls, Candidate is expected to communicate with end users over phone for taking detailed info. Place of Work : Onsite, from our office at Uttarahalli Bangalore Qualification : Degree in any discipline, final year or pursuing candidates can be considered if other criteria has good matches -------------------------------------------------------- Skills : Good communication skills, Analytical skills Work with team Good at Owning responsibility or sharing responsibility as required ------------------------------------------------------- Experience : Having similar experience will be an added qualification, not mandatory. Candidates with Non-IT background will also be considered -------------------------------------------- Languages: English Read,Write,Speak, Fluency command > 7.5/10 Hindi : Speak 7.5/10, read write 5/10 Other languages preferred, optional #1 Kannada #2 Telugu #3 Malayalam #4 Tamil Total work Experience : not more than 3 yrs Job Types: Full-time, Permanent, Fresher Compensation: From 18,000.00 per month Shift: Day shiftNight shiftRotational shiftWork Days: Monday to FridayWeekend availabilityAbility to commute/relocate: Poornapragana Layout, Bengaluru - 560061, Karnataka: Reliably commute or planning to relocate before starting work (Required)Application Question(s): This profile requires candidate to work on flexi shift & flexi weekoffEducation: Bachelor's (Preferred)Shift availability: Overnight Shift (Preferred)Night Shift (Preferred)Day Shift (Preferred)Work Location: In person .