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A Technical Support Engineer is expected to learn the Kofax MFD Enterprise Printing and Scanning solutions and support the partners and end customers across the globe. The key responsibility will be to accepts the calls, emails and portal requests and responds to the queries of the partners/customer over the call and effectively manages cases in our CRM. Principal Duties & Responsibilities:Support the partners and direct support customers in the best possible way. Host remote session to review, research and investigate issues. Direct engagement with Partner on complex and/or escalated incidents.Perform in depth Product trace log analysis,including custom logs, Microsoft Server logs and wireshark.Review and facilitate technical escalations to Tier2 including simulation and replication of issues with Kofax lab.Identify top support incident drivers and development of key KB articles.KB article creation.Effectively track and log, clear and concise case notes into the incident management system.Share knowledge and perform training for others.Required Skills:Solid technical skills and expertise with the ability to provide technical support.Exceptional technical consultation skills with a strong solutions orientation.Strong and effective English language communication skills: verbal, listening, written and presentation.Strong interpersonal skills.Exceptional customer service skills with effective follow-through.The ability to work effectively at all levels of an organization.Strong organizational, planning and time management skills.Willingness to own problems and drive them to resolution. Strong knowledge of Windows Server Operating Systems, Client Operating Systems, including Active Directory, IIS, etcGood knowledge of Microsoft SQL Server.Good knowledge about networks and networking.Having clear fundamentals of printing and scanning functionality.Willingess to work APAC and EMEA shifts.Experience Required:4-6 years experience providing technical support on client-server based software solutions under Windows networking environment. Education:Bachelor or Associated degree in Computer Science or related discipline required. .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.