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SUMMARY Project Delivery Manager (Managed Services) Job Title: Project Delivery Manager Managed Services Location: Gurugram (On - site) Experience: 10+ Years CTC: Up to 25 LPA Employment Type: Full - Time Job Summary We are looking for an experienced Project Delivery Manager to lead end-to-end delivery of Managed Services engagements. The ideal candidate should have a strong background in IT Service Delivery, Project/Program Management, stakeholder management, and client engagement, with a proven ability to manage large enterprise accounts, cross-functional teams, and delivery excellence. Key Responsibilities - Lead end-to-end delivery of Managed Services projects and ensure SLA/KPI adherence. - Manage multiple enterprise client engagements while ensuring quality, timelines, and customer satisfaction. - Act as the primary client contact for delivery governance and stakeholder management. - Collaborate with technical, operations, and business teams for seamless project execution. - Monitor project health, risks, resources, budgets, and delivery performance. - Drive governance through client reviews, status reports, and executive presentations. - Manage project scope, change requests, and delivery timelines. - Lead process improvement, automation, and operational excellence initiatives. - Mentor cross-functional teams and drive a high-performance delivery culture. Required Skills - Project Delivery Management - Managed Services - IT Service Delivery - Program / Project Management - SLA & KPI Management - Client & Stakeholder Management - Delivery Governance - Risk & Resource Management - Agile, Scrum & Waterfall Methodologies - Jira / Azure DevOps / MS Project - Budget & Resource Planning - Team Leadership Requirements - Bachelor's degree in Engineering, Computer Science, IT, or a related field (MBA preferred). - Minimum 10 years of experience in Project Delivery, Managed Services, IT Services, or Program Management . - Proven experience managing enterprise client accounts and large-scale managed services engagements. - Solid knowledge of IT service delivery frameworks and project management methodologies. - Excellent leadership, communication, stakeholder management, and problem-solving skills. - PMP, PRINCE2, Scrum Master, or ITIL certifications are preferred. - Experience with Cloud Technologies (AWS, Azure, GCP) or DevOps is an added advantage. .