Associate Director Catalogue & Content Operations | AI & Automation

Associate Director Catalogue & Content Operations | AI & Automation Build the next generation of Catalogue Operations at Amber At Amber, were transforming how students around the world find and book their accommodation. With 4,000+ properties across 10+ countries, our catalogue is at the heart of the customer experience. Accurate pricing, availability, content and inventory directly impact conversion, customer trust and revenue. Were looking for an Associate Director Catalogue & Content Operations to own and scale this function globally. This is not a traditional catalogue management role. Youll build a high-scale, AI-first catalogue operation, combining people, processes, data and technology to create a best-in-class operating model. If you've scaled catalogue, content, inventory or operations at an e-commerce, D2C, marketplace or consumer-tech company, this could be an exciting opportunity to build something at scale. What You'll Own Catalogue & Content Own the quality and completeness of Amber's global property catalogue across: Property and room informationPricing and availabilityImages, videos and virtual toursAmenities, policies and descriptionsContent enrichment and quality standardsYour goal: make every property accurate, complete and conversion-ready. AI & Automation Build the future of catalogue operations through AI and automation. You will identify and automate high-volume manual workflows using: AI/LLMs for content generation and enrichmentAutomated data validation and reconciliationAPIs and web scrapingImage/content classificationDuplicate and anomaly detectionAutomated inventory and pricing monitoringIntelligent workflows and exception managementYoull partner with Product, Engineering and Data to take automation initiatives from idea to production. Operations & Scale Lead a 60+ member global Catalogue Operations team, including ~5 managers. You will own: Productivity and capacity planningSLAs and qualityOperational governanceSeasonal/peak planningProcess redesignCost and efficiency optimisationManager development and succession planningData & Performance Build a data-driven operating model with clear visibility into: Catalogue accuracyContent qualityInventory discrepanciesPricing/availability accuracySLA adherenceProductivityError ratesAutomation coverageManual effort reductionUse data to identify root causes, eliminate recurring problems and continuously improve the function. Cross-functional Leadership Youll represent Catalogue Operations at the leadership level and influence how Ambers product, processes and technology evolve. What We're Looking For Wed love to hear from people who have built and scaled similar functions in: E-commerce | D2C | Marketplaces | Consumer Tech | Travel Tech | Food Tech | Quick Commerce You should bring: 714 years of experience in Catalogue, Content, Inventory, Marketplace or Data Operations.Experience managing large, multi-layered teams.Strong understanding of catalogue quality, inventory/data operations and operational excellence.Proven track record of process transformation and automation.Experience partnering with Product/Tech teams to build scalable solutions.Strong analytical and problem-solving skills.Experience with APIs, data ingestion, web scraping or automation is a strong plus.Exposure to AI/GenAI-led operational automation will be highly valued.Strong stakeholder management and executive communication skills.A builder mindset someone who enjoys taking a complex, high-volume operation and turning it into a scalable, measurable system. Why This Role This is an opportunity to build, not just manage. Youll have the chance to: Lead a 60+ member global functionBuild an AI-first Catalogue Operations modelOperate across 10+ countries and 4,000+ propertiesDirectly influence customer experience, conversion and revenueTransform manual operations through technology and automationBuild and develop a strong leadership teamCreate processes and systems that can scale with Ambers global growth If you've scaled catalogue or marketplace operations in e-commerce/D2C and are excited about using AI to fundamentally rethink how operations work, we'd love to hear from you. .