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Job Title:- Branch Operations Executive - Shiv am Stock Broking Limited Role Overview: About Shiv am Stock Broking Limited: Shiv am Stock Broking Limited, is an Authorized Regional Business Partner of Mire Asset Sharekhan. Position: - Branch Operations Executive Location: -Patna Bihar Key Responsibilities: Call Monitoring: Listen to recorded calls and evaluate performance Complaint Analysis: Review of how customer complaints are handled and resolved Quality Scoring: Rate interactions based on predefined criteria (tone, accuracy, resolution, etc.) Feedback & Coaching: Provide feedback to customer service for improvement Compliance Checks: Ensure employees follow legal and company guidelines Reporting: Prepare audit reports and highlight trends or recurring issues RequirementsRequired Skills: Strong attention to detail Good communication and listening skills Analytical thinking Knowledge of QA (Quality Assurance) processes Familiarity with CRM or call-center tools Educational Qualification: Minimum:- Graduate or above Experience:- More than 1 year of experience in a similar role BenefitsSalary Package & Other Benefits: - Compensation: 15,000.00 - 20,000.00 per Month +PF+ESIC .