Level2 Technical Support Executive (POS, SCO, Retail) (Secunderabad)

Job Title: Level2 Technical Support Executive Experience: 26Years Location: Hyderabad Interview Mode:In-Person Interview (Mandatory) Immediate Joiners are Preferred. Job Responsibilities - Provide proactive Level2 helpdesk support for inbound customer service requests. - Diagnose and resolve hardware and software issues. - Handle incidents and service requests escalated from Level 1 support teams. - Perform technical analysis of incidents and review ticket history. - Utilize knowledge bases, log files, and remote support tools to troubleshoot and resolve issues. Create, update, and maintain tickets with accurate information. - Assist field service technicians by providing technical guidance and spare-part recommendations when remote resolution is not possible. - Identify recurring issues and prepare reports for management. Must Have Skills: Basic knowledge of: - SQL - PowerShell, Command Prompt (CMD) - Active Directory - Networking Fundamentals, Jump Server Concepts, TCP/IP Fundamentals - Computer Hardware Components - Solid SQL troubleshooting and analytical skills. - Windows 10/11 troubleshooting. - User profile management. - System performance troubleshooting. - Office 365 application support. - Desktop/Laptop hardware troubleshooting - Log analysis - IIS and Windows Server knowledge - ServiceNow/Jira familiarity - Components identification and replacement guidance - Printer and peripheral support - Excellent communication skills in local language and English (written and verbal). Qualifications - Graduate degree or equivalent work experience. - 26 years of relevant experience in Service Desk Support or Technical Support. - Mandatory experience working with Global clients or Retail Domain, POS, SCO, EFT, Printer, Scanner. - Needs to work in Rotational shift 24*7. - Its 5days WORK FROM OFFICE MODEL. Please apply if you are open and interested to come for Face to Face Interview in Hyderabad. .