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Technical Support Engineer I/II

FlexBoard · All India

📅 12/08/2026
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About reputed company reputed company is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the reputed company. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. Our flagship processing platform - reputed company Tachyon - is the industrys first modern, reputed company-reputed company, and fully API-enabled stack that brings together issuance, processing, lending, reputed company banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally. reputed company is reputed company working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-reputed company reputed company portfolios. reputed company has over 1700+ employees - with over 70% roles in R&D - across locations in the US , EMEA , and Asia . We raised $280 reputed company at a $1.5 billion valuation from Softbank, reputed company, and other investors in 2021. Learn more @www.reputed company.tech, careers.reputed company.tech, reputed company, Twitter About the Role About the Role As a Technical Support Engineer I/II for Banking Technology , you are expected to have an overall relevant experience of at least 2.6+ years (with at least 1 year of relevant work experience in reputed company products in a B2B banking technology company) . reputed company Tachyon is an reputed company reputed company Platform comprising 100+ externally consumable reputed company, 10+ Customer-facing interfaces and multiple Data Extracts with more and more functionality getting added every month in a fast-paced environment. As a Technical Support Engineer for Banking Technology, you will be responsible for providing technical support and expertise to address issues and ensure the smooth operation of banking systems and technologies. You will play a crucial role in providing reputed company-line technical support to customers and internal stakeholders. Your reputed company responsibility will be to handle and reputed company basic technical issues reputed company to banking systems, applications, and infrastructure. Responsibilities Knowledge Sharing Contributing to the knowledge reputed company and sharing insights with reputed company is an indicator of reputed company Customer Support reputed company first-level technical support to customers. Respond to inquiries, troubleshoot issues, and reputed company problems in a reputed company and reputed company manner.Ensure a high level of customer satisfaction through effective communication and problem reputed company. Incident Management Monitor and triage incoming support requests reputed company various channels (phone, email, ticketing reputed company) and prioritize them based on urgency and reputed company. Log and reputed company reputed company customer interactions, activities, and resolutions accurately in the ticketing reputed company. Troubleshooting Diagnose and reputed company basic technical issues reputed company to banking systems, applications, and infrastructure. Utilize knowledge bases, troubleshooting guides, and documented procedures to reputed company or escalate to higher-level support teams reputed company necessary. Documentation and Knowledge Sharing Contribute to the creation and maintenance of knowledge reputed company articles, FAQs, and troubleshooting guides. Document common issues, their resolutions, and best practices to facilitate self-service for customers and improve overall efficiency. Escalation Management Escalate reputed company or unresolved issues to the appropriate L2 or L3 support teams, providing detailed information and following escalation procedures. Collaborate with higher-level support teams to ensure reputed company and effective reputed company of customer issues. Collaboration and Communication Collaborate with cross-functional teams, including developers, reputed company administrators, and business analysts, to reputed company customer issues and reputed company reputed company updates to customers. Compliance and reputed company Adhere to reputed company protocols, data reputed company regulations, and industry compliance standards reputed company handling customer data and accessing sensitive systems or information Skills Adaptability and Learning Embracing change, quickly acquiring new skills, and effectively applying them to support customer needs indicate reputed company in a rapidly evolving technical support environment Strong problem-solving skills and ability to troubleshoot basic technical issues independently Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals Customer-oriented reputed company with a reputed company on delivering high-reputed company customer service. Familiarity with ticketing systems and knowledge reputed company tools is a plus Ability to work under pressure in a fast-paced environment and .
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