Analyst - Application Support

Position: Analyst - Application Support Experience: 1 - 2 years Salary: Best in the industry Company: One of the leading Gurgaon based Supply Chain Organisation Responsibilities 1st level support/ user support (instant help with user requests) Checking, adjusting and refining error messages caused by missing and/or incorrect data sent from customers and third parties Timely resolution of issues and root cause analysis of each issue Bug reporting and follow up of fixes Bug fixing (depending on enabler) Generating knowledge repository of issues and resolutions for future references Emergency response (handling of mission critical situations) Providing data as for analysis, overviews, statistics, reports Extended activities Set up and maintenance of master data for related applications Upload and technical support of rates related data Testing of new releases/new versions of applications in use Knowledge transfer and management Creating and conducting of training units and issuing of training material Deploying of templated solution in accordance to standard requirements Deployment and improvement of IT processes Issuing of working instructions and other documentation for application support team Specification: A degree in computer science or related field. Masters degree will be preferred. Good communications skills across teams and management Strong technical skills Proficient in using MS Office .