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Become a part of the Inflow team. Requirement - Work experience with ICT distribution or System Integration companies - Exposure in TAC support in networking & cybersecurity technologies - Knowledge of architectures, design and deployment models in relevant technology . - Hands-on experience in troubleshooting, diagnostics, and root cause analysis . - Experience in escalation workflows, vendor TAC collaboration, and customer support . - Solid communication, problem-solving, multitasking, and collaboration . Key responsibilities: - Provide 247 roster-based technical support at Level 1/2/3. - Perform diagnostics, log analysis, and replicate issues for root cause identification. - Manage escalation workflows with vendors and own cases until closure. - Communicate with customers clearly during support incidents and updates. - Meet vendor CSAT benchmarks with accurate documentation and knowledge sharing. Job Overview Job ID: TC/POS/BLR/148 No. of Vacancies: 3 Location: Bengaluru Experience: Minimum 6 years Qualification: Bachelors Degree in Computer Science or closely related fields .