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This opening is with a renowned Insurance company in Mumbai. What does the job entail Responsible for resolving customer queries and service requests received through email Ensure service interactions are dealt with promptly including service recovery Coordinate with internal teams to ensure the requests are closed in a timely manner Deliver best in class customer experience in the service interactions leading to improved VOC Identify gaps in existing processes and work with various project teams to drive improvements Ensure SLA's, TAT's, Productivity and Quality metrics are met as per defined targets Monitor quality of responses whether First time Right in providing resolution have been followed Improve connect with customers through engagement activity and understand why customers have emailed and provide resolution Compensation: 50,000.00 - 60,000.00 per month Perks: Health insurance Provident Fund Application Question(s): Do you have any experience in working with an Insurance company Work Location: In person .