Branch Manager (Gold Loan - Retail Loan) (Madurai)

Branch Manager (Gold Loan / Retail Loans)Department: Branch Banking / Retail Assets / Gold Loans Designation: Branch Manager Location: Pan India Top Cities & Branch Locations Salary Range: 25,000 35,000 per month Incentives Performance Bonus Industry: Banking / NBFC / Financial ServicesJob SummaryWe are looking for an experienced and result-oriented Branch Manager to lead branch operations, drive business growth, manage sales teams, and ensure achievement of business targets. The candidate will be responsible for branch profitability, customer acquisition, portfolio quality, team management, and operational compliance across Gold Loan and Retail Loan products.Key ResponsibilitiesBusiness & Sales ManagementDrive branch business targets for Gold Loans, Personal Loans, LAP, Business Loans, Insurance, and other financial products.Increase customer acquisition through open market sourcing, referrals, and local marketing activities.Monitor branch profitability, portfolio growth, and productivity metrics.Develop branch-level sales strategies to improve market penetration and revenue achievement of monthly login, sanction, disbursement, and collection targets.Team ManagementLead, train, and motivate branch staff and field sales teams.Conduct regular performance reviews and daily sales meetings.Ensure proper manpower planning, employee productivity, and discipline within the branch.Support hiring and onboarding of branch employees where required.Operations & ComplianceEnsure smooth branch operations and adherence to company SOPs and audit requirements.Monitor KYC, documentation, and compliance processes.Ensure safe custody and operational handling of pledged gold and customer documents.Handle branch audits, risk management, and regulatory compliance.Customer Relationship ManagementBuild solid relationships with customers, DSAs, local connectors, and channel partners.Resolve customer escalations and ensure high service standards.Maintain customer retention and repeat business.Collections & Portfolio QualityMonitor overdue accounts and ensure healthy portfolio quality.Coordinate with collection teams for recovery and delinquency control.Eligibility CriteriaGraduation mandatory; MBA preferred.410 years of experience in Banking, NBFC, Gold Loans, or Retail Assets.Minimum 2 years of team handling experience preferred.Strong knowledge of branch operations, sales, and compliance.Good leadership, communication, and people management skills.Ability to work in a target-driven environment.Preferred SkillsBranch operations managementTeam handling & leadershipRetail loan / Gold loan salesCustomer relationship managementPortfolio & collection managementCross-selling financial productsMarket development & local networkingSalary & BenefitsFixed Salary: 25,000 35,000 per monthAttractive incentives & annual performance bonusPF, ESI, Gratuity & Medical InsuranceTravel & Mobile reimbursementCareer growth opportunities in Banking & NBFC sector .