Team Lead Editorial Engagement Support

Job Role: Editorial Engagement Support Assistant Location: Pune Job Type: Fixed term contract Tenure: 8 months About Springer Nature Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are pioneers in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and @SpringerNature. At Springer Nature, we recognize that talent is developed through a range of career paths. We encourage applications from individuals with strong transferable skills, provided they are supported by relevant experience that shows how those skills have been successfully applied in practice. Our hiring approach balances skills, experience, and potential to ensure each role is fulfilled with both short term effectiveness and long-term growth in mind. About The Brand The goal of the Publishing Performance and Intelligence Group (PP&I) is to help deliver next generation digital publishing at Springer Nature and, as a result, grow the number of published articles, especially in Open Access (OA). Working closely with the Journals Group, Production, Technology, Marketing and Customer Services, we contribute to a wide variety of support work. This includes increasing the number of transfers of articles between journals, the commissioning of new collections and strengthening editor engagement, as well as supporting and enhancing the end-to-end publishing process About The Role Springer Nature works with thousands of external and internal academic editors to run our journals and collections. We also work with hundreds of thousands of peer reviewers to ensure manuscripts are assessed for publication in a timely and appropriate manner. The Team Lead: Editorial Engagement Support is responsible for providing an exceptional level of support to these editors and reviewers. A data governance, customer service and workflow management expert, the Team Lead manages a team of Editorial Engagement Support Specialists and Assistants across multiple locations, focusing on a specific portfolio of journals. Acting as a data producer for editor and reviewer information across the company, the Team Lead works with Journal Owners to ensures that information stored in enterprise-level systems and databases complies with agreed data standards. Collaborating with Operations, Technology and the wider Editorial Engagement Team, the Team Lead also guarantees that new editors and reviewers have a positive experience from the moment they agree to work on one of our journals. Roles Responsibilities Line Management: Ensuring team resources are effectively deployed to meet the needs of the organisation and individual team members, and provide the best level of support for the different parts of the Springer Nature portfolio. Responsibilities include:Line management of a team of Editorial Engagement Support Specialists and Assistants across different locations and time zones Championing the Editorial Engagement departmental strategy (Recruit, Train, Support, Reward) so that the Editorial Engagement Support team understands the role it plays in supporting the business Acting as escalation point for the team when unusual circumstances arise with editor and reviewer records, liaising with Journal Owners and the Data Management Team to find the right solution for the individual. Data governance: Ensuring data standards are implemented and maintained for all information related to editors and reviewers in Springer Nature systems and databases. Responsibilities include:Acting as an advocate for data standards and quality across the Research Publishing department Applying data standards defined by the Data Management Team to all additions, updates and removals from Editor Data System (EDS) and other relevant systems Working with Journal Owners, Global Publishing Operations (GPO) and the wider Editorial Engagement team to keep journal editor listings accurate and up to date in all relevant systems. Collaborating with Journal Owners to jointly agree that records are correct, complete and compliant with data standards Ensuring that Journal Board Pages are published accurately so that editor and reviewer records appear correctly on our websites Ensuring updates/changes are made to EDS and other systems to agreed TATs Workflow and project management: Managing and improving the entire workflow of onboarding external editors and reviewers and maintaining editorial boards information. Responsibilities include:Maintaining and improving .