Executive - International Customer Relations

Company Description Aretto is a kids-focused footwear brand that blends technology, superior quality, and comfort to create products designed for growing children. Proudly Made in India, the company is driven by values that celebrate curiosity, playfulness, and innovation, resulting in intuitive solutions for its young audience. Aretto fosters a collaborative, learning-oriented work environment where team members are encouraged to grow, share ideas, and enjoy their work. Through extensive research, trials, and focus groups, Aretto developed its flagship product, Aretto LEAPSpodiatrist-recommended shoes that support up to 3x growth, prioritize function, and use sustainable materials. The brand is committed to driving maximum value for consumers while building a dedicated and hardworking team focused on childrens growth and well-being. Role Description The Executive International Customer Relations is a full-time, on-site role based in the Pune/Pimpri-Chinchwad area. This role is responsible for managing and nurturing relationships with international customers, ensuring timely responses to inquiries, and resolving issues across email, phone, and digital channels. The executive will handle order-related queries, coordinate with internal teams such as operations and logistics, and provide clear updates to customers to maintain high satisfaction levels. Day-to-day tasks include monitoring customer feedback, maintaining accurate records of interactions, and identifying opportunities to improve service processes for international markets. The role also involves preparing customer reports, supporting customer retention initiatives, and representing Arettos brand values in every interaction. Qualifications Candidates should possess strong Interpersonal Skills and Client Relations abilities to build trust and long-term partnerships with international customers.Candidates should possess Customer Service and Customer Satisfaction skills to handle queries, complaints, and feedback effectively and professionally.Candidates should possess excellent Communication skills, including clear written and verbal communication, and comfort interacting with diverse global audiences.Experience working with international customers, including understanding cultural nuances and time zone management, is beneficial.Ability to use CRM tools, ticketing systems, and standard office software to document interactions and track customer issues is preferred.Strong organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment are important.A bachelors degree in business, communications, or a related field, or equivalent practical experience in customer-facing roles, is advantageous.Proficiency in English; additional language skills are a plus for serving diverse international markets. .