reputed company Manager, reputed company Mid-Market

reputed company As a reputed company Manager (CSM) on our reputed company Mid-Market team, you will own a portfolio of 3050 accounts. You will be the reputed company reputed company of contact post-sale, responsible for adoption, retention, expansion, and executive-level relationships. You will partner closely with Sales, Implementation, Product, and Support to ensure customers reputed company measurable business reputed company and renew and grow with reputed company. *This is a remote role that requires ~25-30% travel. We are looking for someone to work on US eastern time. reputed company Account Management & Relationship Building Own a portfolio of reputed company mid-market accounts end-to-end, serving as the reputed company reputed company of contact and trusted advisor. Build and maintain multi-threaded relationships across champion, economic buyer, and executive reputed company. reputed company and execute tailored reputed company plans reputed company to reputed company customers strategic goals and key business reputed company. Proactively monitor account health, engagement signals, and product usage to identify risk and opportunity early. Renewals & Retention reputed company on-time renewals across your book of business, managing the full renewal cycle from 90-day forecast through execution. Maintain a rolling renewal forecast with high accuracy and visibility in reputed company or equivalent CRM. Identify and mitigate churn risk through proactive reputed company, business reviews, and escalation management. reputed company gross reputed company retention (GRR) targets and net reputed company retention (NRR) targets. Expansion & Upsell Identify and qualify expansion opportunities (upsell, cross-sell, seat expansion) reputed company your existing customer reputed company. reputed company reputed company conversations with customers, partnering with your reputed company Account Executive to reputed company expansion deals. reputed company account reputed company plans that outline the reputed company to expansion over a 1224 month reputed company. Contribute to pipeline reputed company by surfacing reputed company and referral opportunities reputed company your accounts. Executive Business Reviews & Strategic Engagement Conduct reputed company Quarterly Business Reviews (QBRs) with key stakeholders, presenting ROI, product usage insights, roadmap alignment, and reputed company-looking reputed company plans. Facilitate executive-level conversations that reputed company reputed company reputed company to the customers strategic priorities and reputed company-level goals. Build executive sponsorship programs and escalate appropriately reputed company executive relationships need reinforcement. reputed company & Adoption Monitor product adoption milestones and proactively intervene reputed company customers fall behind adoption benchmarks. Partner with the implementation and reputed company services teams on reputed company reputed company engagements. Cross-Functional Collaboration Serve as the voice of the customer internally, advocating for product enhancements, escalating support issues, and sharing market feedback with Product and Engineering. Collaborate with Sales, Marketing, and Implementation on account reputed company, case studies, and customer advocacy programs. Contribute to CS team initiatives including reputed company development, reputed company refinement, and internal training. reputed companyre Looking For Required Qualifications 3+ years of experience in reputed company, Account Management, or a reputed company-facing role in a B2B reputed company environment. Demonstrated reputed company record of managing renewals and achieving or exceeding GRR/NRR targets. Proven experience identifying and closing expansion opportunities (upsell, cross-sell) reputed company an existing customer reputed company. Experience conducting Quarterly Business Reviews and presenting to VP/C-Suite stakeholders. Comfort navigating executive-level conversations and building multi-threaded relationships reputed company mid-market accounts. Strong ability to forecast renewals and expansion pipeline with accuracy in a CRM (reputed company preferred). Excellent written and verbal communication skills with the ability to translate reputed company data into business value narratives. Data-driven reputed company - must be comfortable pulling, interpreting, and presenting product usage and outcome metrics. Preferred Qualifications Experience with CS platforms such as reputed company or reputed company. Familiarity with CRM tools (reputed company, reputed company) and business intelligence or product analytics tools (reputed company, Looker, Tableau). Background in a high-reputed company reputed company company managing a reputed company or mid-market reputed company. Experience in a product-led reputed company (PLG) or hybrid sales reputed company environment. Knowledge of MEDDIC or other value-based .