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Note: The job is a remote job and is open to candidates in USA. Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. The Bilingual Team Lead, Customer Service will mentor and motivate team members to achieve performance goals while ensuring operational excellence and a world-class customer experience.ResponsibilitiesWork a closing shift ending at 7:00 PM or 8:00 PM (based on time zone); some weekend shifts will also be requiredActively lead and train members of the Customer Service Team to achieve maximum resultsAccurately perform administrative duties in a timely mannerDocument and evaluate department progress to discover new ways to improve or innovateMonitor calls and verify accuracyProvide team members with constructive feedbackPerformance evaluations, employee praise and disciplineAddress escalated complaints and resolve problemsSkillsBilingual - Spanish speaking requiredExcellent communication skills, both written and verbalStrong proficiency with Microsoft Office products, specifically Word, Excel and PowerPointAbility to calculate figures and amounts such as discounts, interest, commissions, percentages, etcStrong interpersonal skills with the proven ability to interact confidently and professionally with customers and co-workers alikeYou must be located within a 60-mile radius of Glendale, AZYou must have a designated home-based workspace (preferably one that is quiet and free from distractions)You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)Minimum of six months internal tenure preferredDisciplinary record free of existing infraction(s) preferredBenefitsCompetitive CompensationFull Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental LeaveCompany Matched 401kPaid Time Off + Paid Holidays + Paid Volunteer HoursEmployee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)Employee Stock Purchase ProgramTuition ReimbursementCharitable Gift MatchingJob required equipment and servicesCompany OverviewProgressive Leasing provides a unique NO CREDIT NEEDED lease purchase option tailor-made for both the wireless carrier and customers. It was founded in 1999, and is headquartered in Draper, Utah, USA, with a workforce of 1001-5000 employees. Its website is https://progleasing.com/. Apply To this Job .
Here's where they are and how to stand out in your applications.
14.070Jobs
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80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
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Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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