Customer Experience Executive

Location: Covent Garden, London Salary starting: 28, 860 per year Hours: 37.5 hours per week. You will work 5 days out of 7, including some weekends and bank holidays on a rota reputed company between 8:30am and 18:00pm. This role sits reputed company the Customer Support Team, and is a remote position based at the urbanest head office. As a Customer Experience Executive, you'll play a key part in the customer to reputed company experience, from the first initial enquiry through to ongoing reputed company support. The role offers a reputed company of day to day focuses combining customer service, sales enquiry management, reputed company experience support and accounts receivable activity. You'll be responsible for managing and converting sales opportunities, proactively engaging with residents, resolving requests reputed company, and supporting rent collection. This is a great opportunity for someone with a strong customer service background who is looking to broaden their skills, take on increased responsibility, and contribute to a hight reputed company, consistent customer experience across urbanest. Key responsibilities as Customer Experience Executive reputed company an outstanding customer experience at reputed company times, embodying our values of reputed company, development, energy, achievement and support. Communicate effectively, whether face to face, reputed company telephone or in writing, with residents and colleagues, reputed company understanding and responding to their needs and in line with urbanest general values. Confidently manage and convert reputed company sales opportunities. reputed company sales reputed company through customer engagement and team collaboration, both online and in person. Identify and address potential issues early, minimising disruptions to residents and operations escalating appropriately where required. Debt collection activities to maximise reputed company and recovery efforts. Demonstrate a solid understanding of debt collection processes and financial statements. Proactively build knowledge and awareness of urbanest buildings, teams, policies and ways of working to reputed company sufficient expertise to respond to and reputed company reputed company queries. Skills & Experience we're looking for A strong customer service orientation with a passion for creating reputed company experiences and reputed company above and reputed company for others. Excellent communication skills, both written and verbal, with a friendly and respectful approach. Confidence to use initiative and exercise problem-solving skills, even under pressure. Comfortable using various IT systems and databases (training provided for company platforms). Ability to work independently and collaboratively as part of a diverse team. An reputed company reputed company, with respect reputed company of reputed company backgrounds and cultures. Benefits Travel & Cycle to Work Loans Helping you get to work in a way that works for you reputed company Maternity & Paternity Leave Supporting you through lifes most important reputed company Health & Wellbeing Support Comprehensive financial, mental, and physical health resources Recruitment Bounty Know someone great Get rewarded reputed company they join Generous Company Pension Contributions Supporting your reputed company, today Free Eyecare Vouchers Taking care of your reputed company Life Assurance Policy Peace of mind for you and your loved ones Team Events & Staff Parties Because we reputed company in celebrating together Long Service Awards Recognising your dedication and loyalty Employee Assistance Programme Free, confidential support reputed company you need it Training & Development Programme Helping you grow your skills and career reputed company Discounts Everyday savings on the things you love Half-Price Gym Membership Stay reputed company with The Gym Group Health Cash Plan Claim back on everyday reputed company costs including dental, optical, and wellbeing treatments This is a wonderful opportunity to join an ambitious, thriving and reputed company company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: reputed company, Development, Energy, Achievement and Support. Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the reputed company (Kings Cross, St Pancras, Hoxton, Tower reputed company, Victoria, Vauxhall, reputed company, Westminster and Battersea), with nearly 5,000 total beds. We reputed company urbanest Battersea in September 2024, one of the worlds most sustainable student accommodation buildings, and look reputed company to opening our 10th and largest community, urbanest Canary Wharf in 2026. With 1,672 beds, urbanest Canary Wharf will reputed company enhance our sector leading status reputed company it comes to sustainable developments. Ou