Remote Field Customer Success Manager (Client Management I) REMOTE

Note: The job is a remote job and is open to candidates in USA. Net Health is a leading-edge SaaS company in healthcare that delivers solutions for patient care. The Field Customer Success Manager will drive the adoption of Remote Therapeutic Monitoring solutions by working closely with clinicians, providing support, coaching, and implementing tailored solutions to improve patient outcomes.ResponsibilitiesFull-time role, traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationshipsIdentify challenges to adoption and collaborate with clinic teams to implement tailored solutionsDeliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform toolsAnalyze usage metrics and develop strategic action plans to improve performance and engagementServe as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvementsTrack visit outcomes and progress against client KPIs in a structured and organized waySupport new client go-lives and implementation initiatives in the fieldWhen not working with a client in the field, lead virtual trainings and client engagement to support Limbers strategic initiativesSkillsLicensed Physical Therapist or Occupational Therapist2 years of outpatient clinic experience requiredExcellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training rolePassion for innovation and improving care for patients - you bring exceptional enthusiasm to work every daySelf-starter with the ability to work independently while remaining highly accountableStrong problem-solving skills and ability to adapt in real timeHighly motivated by performance and commission-based earning structuresComfortable with extensive travel mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate)An active driver's license in good standing is requiredMust have reliable access to a major airport for regional travel2-5 years of clinical experience preferredBonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platformsBenefitsWork-from-anywhere environmentUnlimited PTOComprehensiveBenefitsPackageCasual Dress CodePrioritized Employee WellnessEmployee Resource GroupsAVoiceNewHireSupportCareerDevelopmentEducationalAssistanceEmployeeReferralBonusProgressive Parental LeaveMiles will be reimbursed at the applicable IRS reimbursement rateCompany OverviewNet Health provides cloud-based software for specialty medical providers across the continuum of healthcarefrom hospital to home. It was founded in 1993, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 501-1000 employees. Its website is https://www.nethealth.com. Apply To this Job .