Remote Identity Security Sr. Customer Success Manager West

Note: The job is a remote job and is open to candidates in USA. Saviynt is a high-growth company specializing in AI-powered identity security solutions. The Senior Customer Success Manager will be responsible for managing customer relationships, driving product adoption, and ensuring customer satisfaction, ultimately contributing to the retention and expansion of Saviynt's business.ResponsibilitiesServe as the primary point of contact for customers after implementationManage the subscription renewal pipeline and maintain cognizance of customer health in order to proactively eliminate barriers to adoption and valueParticipate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement processDevelop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunitiesCoordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completionMonitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement- finding ways to better support customer use cases and corporate identity strategiesCommunicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoptionPlan education for customers on new features and releasesAct as the voice of the customer and collect feedback to drive continuous improvement across all areas including productSkillsKnowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuableStrong knowledge of cloud, hybrid, and on-premise IT architectures and deployment modelsHistory of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutionsExtensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies across a variety of industriesTenacious desire to see customers succeed and thrivePrevious experience within a customer success role within a SaaS organizationDemonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomesCheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspectiveExperience in process improvement, decision-making, planning, analysis, and service excellenceAvailable to customer sites, as needed (up to 50%)BenefitsMedical, Dental, Vision, Life Insurance401KUnlimited PTOSick TimeHoliday PartiesDaily Catered LunchesEmployee Recognition ProgramsTeam SocialsYou may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.Company OverviewSaviynt offers an AI-based identity security platform that secures and governs all types of identities across digital ecosystems. It was founded in 2010, and is headquartered in El Segundo, California, USA, with a workforce of 1001-5000 employees. Its website is http://saviynt.com.Company H1B SponsorshipSaviynt has a track record of offering H1B sponsorships, with 11 in 2026, 71 in 2025, 75 in 2024, 31 in 2023, 86 in 2022, 81 in 2021, 45 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To this Job .