Remote Senior Strategic Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Staff Finders Technical, Inc. is seeking a Senior Strategic Customer Success Manager who will own the customer lifecycle for strategic accounts. This role involves building strong relationships and collaborating with internal teams to drive customer success and retention.ResponsibilitiesServe as the primary point of contact for strategic accounts, overseeing onboarding, adoption, renewal, and expansionAnticipate customer needs and proactively address challenges to ensure seamless account health and retentionSuccessfully onboard customers by guiding deployment, adoption, and full utilization of servicesMonitor customer experience using internal tools and metrics, taking timely action to improve satisfaction and value realizationAct as a trusted advisor, building strong executive-level relationships and helping customers define and achieve successCollaborate with Account Executives, Account Managers, and cross-functional partners to align customer success efforts with growth strategiesFacilitate business reviews, trainings, webinars, and other key engagements to drive customer adoption and outcomesRespond directly to technical inquiries when possible, or coordinate with internal experts to resolve customer issuesPrepare and deliver compelling presentations tailored to customer needs and goalsTravel up to 50% as required to support customer engagementsSkillsBachelors degree in Sales or equivalent professional experience3-5 years of progressive experience in customer success, sales, consulting, or technical enablementStrong background working with Gainsight and SalesforceExperience implementing new processes within customer success functionsProven ability to build executive-level relationships and drive adoption within enterprise accountsUnderstanding of SaaS environments, including license management, onboarding, training, and success measurementExcellent communication, customer service, and presentation skillsExperience in workforce development, skills-based learning, or EdTechOrganized, self-motivated, and capable of thriving in a fast-paced, entrepreneurial environmentTechnical aptitude with development and IT solutionsExperience facilitating executive business reviews and strategy sessionsPrior success navigating complex enterprise customer relationshipsBenefitsRemote role with hybrid expectations for applicants located within 45 miles of Draper, UT, or Westlake/Dallas, TX offices (on-site Tuesday - Thursday; remote flexibility Monday & Friday).Comprehensive benefits including medical coverageUnlimited PTOSummer FridaysWellness reimbursementsProfessional development fundsCompany OverviewStaff Finders aims to stand out in the recruitment industry as a premier IT staffing service. It was founded in 1997, and is headquartered in Hillsboro, Oregon, US, with a workforce of 5001-10000 employees. Its website is http://www.stafffinders.com. Apply To this Job .