E-Commerce Executive

Job Overview We are looking for detail-oriented and execution-focused E-commerce Executives to manage day-to-day marketplace operations. This role is operational, involves onboarding users, handling real customer issues, and ensuring transactions run smoothly. Key Responsibilities User Onboarding Onboard app users (vendors/customers) accurately and efficiently Verify basic details and ensure compliance with platform requirements Customer Support & Dispute Resolution Handle user queries, complaints, and disputes with clarity and accountability Take ownership of issues until resolution Communication Management Communicate with users via calls, chat, email, and ticketing systems Maintain professional, clear, and timely responses across all channels Transaction Monitoring Track and monitor transactions for failures, delays, or discrepancies Coordinate with internal teams to resolve payment or order-related issues Reporting & Documentation Maintain basic records of issues, resolutions, and operational metrics Flag recurring problems and suggest practical improvements Required Skills & Qualifications Prior experience in e-commerce operations, customer support, or marketplace platforms preferred Strong communication skills in English and Hindi (additional languages are a plus) Comfortable handling calls, chats, and emails daily High attention to detail Basic understanding of online payments, orders, and app-based workflows Ability to work independently and take responsibility .