Email and Billing SUPPORT

CRITICAL NOTICE: **This role requires EXCEPTIONAL English proficiency. We receive 1000+ resumes. Only candidates meeting ALL strict criteria will be considered. ABOUT US We support many International Professional Credentialing Bodies administering high-stakes licensing exams. Our services span candidate accommodation, exam administration, and operational support. THE ROLE Email Support & Eligibility Specialist (Remote US EST Coverage). You'll manage candidate inquiries via email (30-50+ daily), provide eligibility information, and escalate complex issues. Demands precision, empathy, and flawless written communication. RESPONSIBILITIES Respond to candidate emails using pre-approved templates and knowledge bases Identify and escalate non-routine issues (accommodations, exam errors, eligibility questions) Maintain professional, empathetic tone in all communications Track inquiries in system; document escalation history Work EST business hours: Monday-Friday, 9 AM-6 PM EST (excluding U.S. federal holidays) Suggest new template responses when identifying gaps Participate in regular training on processes and policy updates MUST-HAVE QUALIFICATIONS (Non-Negotiable) Native or near-native English speaker with fluent, professional English (minimal accent) ZERO grammatical errors in writingevery message must be error-free 3+ years professional experience in customer/candidate support, email management, or eligibility coordination Professional, patient, empathetic, organized, detail-oriented attitude Available Monday-Friday, 9 AM-6 PM EST year-round Reliable internet and quiet, dedicated workspace Strong organizational skills; ability to manage multiple inquiries and prioritize by urgency Problem-solving mindset; identify issues and suggest improvements STRONGLY PREFERRED Experience with professional credentialing, licensing, or examination organizations Proficiency in Google Workspace or Microsoft Office Experience with CRM, ticketing, or candidate management systems Familiarity with medical, or professional education sectors Previous remote work experience SCREENING PROCESS Stage 1: Resume Screening Error-free resume required; 3+ years experience must be explicit; EST availability confirmation required Stage 2: Writing Assessment Timed writing exercise measuring professionalism, grammar accuracy, clarity, and instruction-following Stage 3: Interview Video/voice discussion of communication skills, role-specific scenarios, experience, and reliability Stage 4: Reference Checks Verification of duration, performance, communication skills HOW TO APPLY Submit: Resume (PDF/DOC, error-free), Cover Letter (100-150 words explaining fit), Availability Confirmation, Phone Number & Email Address WHAT WE OFFER Competitive compensation Comprehensive onboarding and training (2-3 weeks) Access to tools, templates, and knowledge resources Regular feedback and coaching Professional development opportunities Flexible, supportive remote work environment IMPORTANT Genuine, long-term role with reputable international organization We prioritize finding the RIGHT candidate. Don't apply if you don't meet qualifications. Resumes with errors are rejected automatically. Proofread carefully. We value honest applicationsreflect carefully before applying. We look forward to hearing from exceptional candidates! Compensation: From 50,000.00 per month Benefits: Paid sick time Paid time off Work from home Work Location: Remote .