Guest Service Associate (GSA) (Amer)

Key Responsibilities: - Guest Service Excellence: - Greet guests warmly and promptly upon their arrival, offering them a warm welcome and escorting them to their tables. - Provide menu information, explain daily specials, and assist with menu selections, offering suggestions to enhance the dining experience. - Respond to guest inquiries and requests with professionalism and courtesy, ensuring a personalized experience for each guest. - Address guest concerns or complaints in a timely and effective manner, ensuring guest satisfaction. - Dining Room Support: - Assist in maintaining cleanliness and organization throughout the dining room and common areas. - Ensure tables are set appropriately with the necessary utensils, glassware, and napkins, paying attention to detail. - Assist in the preparation and presentation of food and drinks, ensuring the quality and presentation meet restaurant standards. - Explicit and reset tables efficiently to accommodate new guests, maintaining the flow of service. - Collaboration with Restaurant Team: - Work in close coordination with the kitchen, bartenders, and other front-of-house staff to ensure smooth service delivery. - Assist in the coordination of the guest flow, ensuring that tables are turned in a timely manner while maintaining a high level of service. - Support servers, hosts, and other team members as needed to ensure operational efficiency. - Food & Beverage Knowledge: - Acquire and maintain knowledge of the restaurant's menu, including food and beverage offerings, preparation methods, and dietary considerations. - Provide recommendations to guests based on their preferences and dietary restrictions. - Ensure that guests are served their food and drinks promptly and correctly. - Cleanliness & Hygiene: - Maintain high standards of cleanliness and hygiene in all guest areas, including dining tables, floors, and restrooms. - Ensure all dining equipment (glasses, silverware, etc.) is sanitized and ready for use. - Follow all safety and sanitation procedures in line with health and safety regulations. - Team Support & Upselling: - Actively engage with guests to promote restaurant specials, upsell premium menu items, and enhance the overall dining experience. - Assist with the set-up and breakdown of the restaurant during shift changes, ensuring smooth transitions. Qualifications & Skills: - Experience: Previous experience in a customer service or hospitality role, preferably in a fine dining or upscale restaurant setting. - Skills: - Strong communication and interpersonal skills. - Ability to handle guest inquiries and resolve issues with professionalism and tact. - Attention to detail and a keen eye for maintaining cleanliness and organization. - Knowledge of fine dining etiquette and a passion for hospitality. - Physical Requirements: - Ability to stand and walk for extended periods. - Ability to lift and carry up to [X] lbs (e.g., trays, boxes). - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Personality: - Friendly, approachable, and enthusiastic. - A positive, team-oriented attitude. - Professional appearance and demeanor. Benefits: - Market-competitive salary and tips (if applicable) - Opportunities for career growth and development - Employee discounts on food and beverages - Health and wellness benefits (if applicable) - A positive, supportive work environment Job Types: Full-time, Permanent Compensation: 12,000.00 - 16,000.00 per month Benefits: - Food provided - Provident Fund Ability to commute/relocate: - Amer Road, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred) Experience: - Restaurant: 3 years (Required) Language: - ENGLISH (Required) Work Location: In person .