Technical Customer Support AI & Software

Freshers with strong coding knowledge are welcome to apply. Role Overview We are looking for a Technical Customer Support professional who can understand our software, guide customers through the platform, troubleshoot issues, and explain technical concepts in a simple and clear manner. The ideal candidate should be comfortable interacting with customers, understanding their requirements, and providing step-by-step support during onboarding and ongoing usage. Key Responsibilities Understand the software, its features, workflows, and functionalities, and explain them clearly to customers.Guide customers through product onboarding, implementation, and day-to-day usage.Handle customer queries through calls, chat, and email and provide timely resolutions.Write, read, review, and understand code in at least one programming language such as Python, JavaScript, Java, etc.Troubleshoot technical and product-related issues and coordinate with the engineering/product team when required.Help customers understand AI tools, prompts, and AI-generated outputs.Understand customer requirements and provide appropriate technical guidance.Identify recurring issues and share feedback with the internal product and engineering teams.Create or contribute to FAQs, guides, and other customer-support documentation.Required Skills & Qualifications Good knowledge of coding/programming is compulsory.Ability to read, write, review, and understand code in at least one programming language.Good understanding of software applications and the ability to explain technical concepts to customers in simple language.Strong logical reasoning, analytical, and problem-solving skills.Excellent verbal and written communication skills.Strong customer-handling and interpersonal skills.Hands-on experience with AI tools such as ChatGPT or similar platforms.Ability to understand customer requirements and provide clear, practical solutions.Comfortable working in a fast-paced startup environment.Preferred Skills Knowledge of Python, JavaScript, Java, or any other programming language.Familiarity with SaaS products, APIs, CRM tools, or automation platforms.Understanding of AI workflows or prompt engineering.Prior experience in technical support, customer success, or software-related roles.What Were Looking For Good coding knowledge will be the first preference. We are especially interested in candidates who can combine technical understanding with strong customer-facing and communication skills. Freshers with good programming knowledge are welcome to apply. Salary Up to 25,000 per month, depending on skills, technical knowledge, and experience. Location Sheen AI Sambhav, Darshan Building, 1st Floor, Bldg No. 10, Jagannath Shankar Seth Rd, Opp. Doctor MB Velkar Street, Mumbai, Maharashtra 400002 Work Mode: Work from Office Interested Candidates Send your resume to sanjana.maity@sheen.ai or contact us at 90041 67595. Compensation: Up to 25,000.00 per month Work Location: In person .