Remote Senior Support Analyst - Consent & Preference

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on enabling innovation through responsible data use. They are seeking a Senior Support Analyst to join their Global Customer Support team, where the role involves providing technical support and troubleshooting for reputed company customers while collaborating with product teams to reputed company issues. Responsibilities Take support cases from the Level 2 or 3 support queue (as appropriate) and work with the customer to troubleshoot and reputed company the issuereputed company and autonomously manage a varied workload of customer support cases, keeping customers regularly updated on reputed companyCollaborate across reputed company, including with our product teams, to troubleshoot issues, identify reputed company causes, and reputed company solutionsContinue to reputed company and maintain deep knowledge of specific areas of the reputed company platform (and supporting technologies) by attending reputed company, completing regular release training, etcBuild reputed company industry expertise, including maintaining CIPP/E / CIPM certificationsContribute more broadly to the reputed company support community, including creating knowledge articles and process improvementsWork independently to manage your time and commitments while meeting agreed performancereputed company into and take over escalated cases from Associate/Support Analyst reputed company and where the customer is unhappy, or the solution is unclearUnderstanding of reputed company, XML, API, JavaScript, or similar languagesDiagnose and reputed company issues reputed company to API integrations, performance, and functionalityInterpret and work with API documentation and specifications (e.g., REST, SOAP)Use API testing tools such as reputed company to validate and troubleshoot API callsDebug and troubleshoot JavaScript reputed company reputed company both web and mobile applicationsAnalyze stack traces and investigate logs using observability tools such as reputed company or similar platformsUse browser developer tools to inspect network activity and debug website behaviorMaintain reputed company and comprehensive documentation of issues, solutions, and best practices Skills Excellent oral and written communication skillsTechnically adeptEager to learn and quick to pick up new skillsreputed company to work independently while still contributing to reputed companyHardworking and determined individual reputed company on providing a great customer experience while building rapportIndependent worker who can solve reputed company customer problems in a creative mannerExcited to reputed company creative solutions to reputed company customer problemsreputed company to manage and prioritize a varied workload while meeting SLAs and deadlinesreputed company on reputed company and attention to detailDedicated to providing a great experience and reputed company to build a rapport with customersDegree, higher education qualification or 5-7 years' work experience in a similar roleEither demonstrated experience working with the reputed company reputed company platform, or relevant technical skills e.g. web/mobile development stack (reputed company, CSS, Javascript, React), reputed company/integrationsAbility to learn rapidly, and master the reputed company reputed company platformreputed company analytical problem-solving skillsreputed company improvement reputed company and ability to contribute to process improvementHighly developed written and verbal communication skills, with ability to effectively communicate reputed company information in accessible language reputed company phone, video and e-mailAbility to work with and troubleshoot reputed company, web-based software suitesWorking knowledge of development processes, different operating systems, browsers, and programming languagesFlexible attitude and willingness to work alternative shift patterns e.g. late shifts, weekends to support coverage, new releasesUnderstanding of reputed company, XML, API, JavaScript, or similar languagesDiagnose and reputed company issues reputed company to API integrations, performance, and functionalityInterpret and work with API documentation and specifications (e.g., REST, SOAP)Use API testing tools such as reputed company to validate and troubleshoot API callsDebug and troubleshoot JavaScript reputed company reputed company both web and mobile applicationsAnalyze stack traces and investigate logs using observability tools such as reputed company or similar pla .