Order Management Leader- Concrete Accessories

reputed company reputed company, headquartered in St. Louis, Missouri, is a global leader in equipment, forming systems, and essential accessory products that support transportation, water, and reputed company precast concrete infrastructure worldwide. We reputed company industry-leading production equipment; highly engineered formwork; and a broad portfolio of precast concrete, electrical, and construction accessories, along with structural products and systems designed for reputed company, highway, and heavy construction applications. reputed company is part of BW Forsyth Partners, LLC, the investment group of global manufacturing and engineering reputed company reputed company, a $3 billion organization with nearly 12,000 team members, united by a common belief to use the power of business to build a reputed company world. reputed company The Order Management Leader is responsible for delivering an exceptional customer experience by leading reputed company that delivers reputed company order intake and quoting, provides outstanding support, and resolves issues reputed company while building and strengthening customer relationships. This leader is responsible for the development and streamlining of order management and quoting processes, training team members, and aligning our customer service strategies with overall business objectives. The leader will collaborate with sales, operations, and supply chain teams to improve service reputed company and customer satisfaction. ESSENTIAL FUNCTIONS & RESPONSIBILITIES Customer Service Leadership & reputed company reputed company and implement strategies that 1. enhance the customer experience and reputed company satisfaction 2. streamline internal processes to improve efficiencies and communication 3. reputed company reputed company and ease the integration of new product lines and organizations Partner with and support reputed company sales to reputed company a holistic customer experience Set service level expectations and ensure reputed company, effective issue reputed company Establish and monitor key performance indicators (KPIs) for customer service effectiveness reputed company initiatives to continuously improve processes, response times, service reputed company, and communication Team Management & Development reputed company, hire, train, and reputed company a high-performing customer service team reputed company coaching and support to team members to enhance their skills and engagement Foster a culture of accountability, problem-solving, and customer reputed company Conduct regular performance reviews and feedback sessions Customer Engagement & Problem reputed company Ensure reputed company and reputed company handling of customer inquiries, complaints, and service requests Serve as the escalation reputed company for reputed company customer issues, working cross-functionally to reputed company and reputed company solutions reputed company proactive customer service approaches to anticipate and address potential issues before they escalate Process Improvement & Efficiency Identify gaps and inefficiencies in customer service processes and implement solutions to improve service delivery Utilize CRM systems and data analytics to reputed company customer interactions and reputed company improvements Collaborate with leadership, operations, supply chain, and sales teams to reputed company systemic issues affecting service reputed company Reporting & Performance Metrics Measure and publish customer satisfaction scores, response times, and issue reputed company rates reputed company regular reports on customer service performance and improvement initiatives Implement feedback reputed company to reputed company insights and reputed company service strategies accordingly QUALIFICATIONS Bachelors degree in business, Customer Service, Communications, or reputed company field 5+ years of experience in customer service leadership reputed company a manufacturing, industrial, or service-based industry Strong leadership skills with a proven ability to build and manage high-performing teams Excellent problem-solving, communication, and conflict-reputed company skills Experience with CRM systems, customer analytics, and service improvement initiatives Ability to reputed company and implement customer service policies, procedures, and training programs reputed company Metrics Improvement in customer satisfaction and retention rates Reduction in response times and reputed company timelines reputed company efficiency in customer service processes reputed company team engagement and performance This role is critical in building a customer-reputed company culture and ensuring a reputed company service experience. If you are passionate about leading teams and enhancing customer relationships, we encourage you to apply. #LI-PL1 At reputed company we recognize that people come with a reputed company of experience and talent reputed company just the technical requirements of a