Dentist Telecaller (Manikonda Jagir)

We are seeking a dedicated and fluent English-speaking Dental Caller to join our back-office team and work night shift. This role involves handling inbound and outbound patient calls for our U.S.-based dental clinic, managing appointment scheduling, conducting recare and follow-up calls, and maintaining professional and empathetic communication with patients at all times. Roles and Responsibilities Inbound Calls: - Answer incoming patient calls promptly and professionally. - Provide accurate information about clinic services, appointment availability, and treatment-related queries. - Schedule, reschedule, and cancel appointments in the dental PMS (e.g., Open Dental, Dentrix, Eaglesoft). - Route urgent calls to clinical staff if needed. Outbound Calls: - Call patients for recare (routine check-up/cleaning) appointments based on due dates. - Follow up on no-shows, cancellations, and unscheduled treatment plans. - Contact patients for appointment reminders and confirmations. - Conduct reactivation calls for inactive patients. Administrative Support: - Document all interactions and call outcomes in the dental software and/or CRM. - Update and verify patient contact details and insurance information, if applicable. - Coordinate with the front desk team in the U.S. to ensure seamless operations. Communication and Reporting: - Maintain a friendly, empathetic, and professional tone with all patients. - Report daily call activity and outcomes to supervisors - Provide insights or trends from patient interactions to improve clinic services. Desired Candidate Profile - Robust spoken and written English communication skills (U.S. accent or neutral accent preferred). - Minimum 1 to 2 years of experience in a similar dental or medical calling role is preferred. - Familiarity with U.S. dental terminology, common procedures, and insurance basics is a plus. - Comfortable working night shifts aligned with U.S. time zones. - Proficiency in dental PMS (Open Dental, Dentrix, Eaglesoft) is an advantage. Job Type: Full-time Benefits: - Leave encashment - Paid time off Ability to commute/relocate: - Manikonda, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): - What is your current CTC in Lakhs per annum - Do you have prior experience in handling inbound and outbound calls If yes, please mention the type of calls you handled - Mention you Date Of Birth - Please mention your location in Hyderabad If outside of Hyderabad mention your City name. We will need this for logistics purpose Shift availability: - Overnight Shift (Required) Work Location: In person .