Transition Management-Supervising Associate (India)

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Transition Management Supervising Associate Let us introduce you the job offer by EY GDS India a member of the global integrated service delivery center network by EY. The opportunity Transition Management refers to the structured process of moving business operations, services, or processes from one environment to anothersuch as from a client or legacy system to a new service provider, delivery centre, or operating modelwhile ensuring minimal disruption and maximum efficiency. Key Elements of Transition Management - Planning: Creating detailed transition plans, timelines, and resource allocation strategies. - Knowledge Transfer: Ensuring all critical knowledge, documentation, and processes are transferred effectively. - Risk Management: Identifying potential risks and implementing mitigation strategies. - Stakeholder Coordination: Managing communication and expectations across all involved parties. - Operational Readiness: Ensuring systems, teams, and processes are ready for go-live. - Stabilization: Monitoring performance post-transition and resolving issues to achieve steady-state operations. In essence, its about seamlessly migrating processes and responsibilities while maintaining service quality, compliance, and client satisfaction. Your key responsibilities Transition Planning & Execution - Own transition lifecycle for applications/services (from design to production handover) - Define transition plans, timelines, entry/exit criteria, and deliverables - Ensure readiness across: - Infrastructure, hosting, and environments - Application deployments, configuration, and integrations - Support model (L1/L2/L3 readiness) Operational Readiness & Validation - Validate non-functional readiness: - Performance, failover, backup/recovery, monitoring - Security, compliance, supportability, maintainability - Ensure completion of transition checklists, runbooks, SOPs, and knowledge transfer Stakeholder Coordination - Act as central point between: - Project/Delivery teams - Operations (Global Ops / Service Management) - Infrastructure and platform teams - Coordinate defect resolution, risk closure, and readiness gaps Governance & Control - Lead Go/No-Go decisions and permit-to-operate discussions - Govern: - Warranty/Early Life Support (ELS) - SLA/OLA readiness - Transition risk logs and issue tracking Reporting & Metrics - Track transition progress, readiness scorecards, and risks - Produce dashboards and leadership reports Skills and attributes for success - 812 years experience in Transition / Service Management / Delivery - Robust knowledge of ITIL Service Transition processes - Experience managing enterprise-scale application transitions - Good understanding of testing, infrastructure, and application lifecycle - Strong stakeholder and vendor management skills - Experience with RTPA / Operational Readiness frameworks - Solid presentation skills, and an ability to influence an audience of technical teams - Possess an innovative mindset, open to sharing new ideas and work comfortably within global teams - Strong project management and organizational skills. - Excellent communication and stakeholder management abilities. - Proficiency in MS Office tools and project management software. - Analytical mindset with problem-solving capabilities. - Ability to work under pressure and manage multiple priorities effectively. To qualify for the role, you must have - Prior experience with Transition and or Project Management with knowledge around IT industry and ITIL concepts - Bachelors degree in business administration, IT, Operations Management, or related field. Ideally, youll also have - PMP or PRINCE2 certification preferred - ITIL v3 or v4 Foundation training, or higher level of ITIL Certification. - Exposure to global delivery models and cross-border transitions. - Experience in managing large-scale transitions with multiple stakeholders. - Understanding of Agile methodology. What we look for - An eye for quality and the ability to work proactively. - Excellent communication skills - A team player, able to self-motivate and motivate others in a global/virtual environment. What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants .