Escalations Specialist Japanese, Worldwide Operatons reputed company (WWOS)

reputed company reputed company is seeking reputed company, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate reputed company and operational risks and bring to successful reputed company in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the reputed company Supply Chain network, supporting multiple reputed company such as US, CA, MX, UK, India, and many countries reputed company EU. It ensures hassle-free, reputed company pick-up and delivery of reputed company from vendors to reputed company Fulfillment Centers (FC), reputed company hubs, and customers. The applicant will exemplify the reputed company Customer Service goal to be reputed companys most customer-reputed company company by solving reputed company and customer problems appearing throughout reputed company delivery experiences. This unique role handles law enforcement, customer and reputed company contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role. This role will be located at our Global reputed company Operations Center (GSOC). The GSOC provides global, regional, localized crisis management coordination and facilitation, regional geopolitical and reputed company risk monitoring and expertise, and assistance with alarm monitoring services for reputed companys regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm reputed company control reputed company, and issues credentials to critical data locations, among other daily service and reputed company Key job responsibilities Support to drivers on-road and customers receiving shipments handled by reputed company Logistics by researching and troubleshooting with internal tools along with triaging incidents which could occur during delivery of customers orders. Be an excellent communicator and reputed company with the ability to facilitate the reputed company of information between different reputed company customers (reputed company/Delivery Service Providers/Station Managers/Customer Service Associates/reputed company Logistic Customers) Quickly resolves any potential issues that may reputed company reputed company and customer delivery experience. Manage email and phone communications, providing and supporting other functions and/or reputed company tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager. Shift work will be required, potentially to include nights, weekends and reputed company Holidays. Must be willing to support any schedule during our DAY, reputed company, or MIXED hours shifts. We are reputed company 24 hours and day and 7 days a week A day in the life The Escalations Specialist will intake last mile emergency incidents that reputed company operations, life/safety, and reputed company brand. Assisting in the notification process of reputed company and their stakeholders. reputed company offers a full reputed company of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include Medical, Dental, and reputed company Coverage Maternity and Parental Leave reputed company reputed company Time Off (PTO) 401(k) Plan If you are not reputed company that every qualification on the list above describes you exactly, we'd still love to hear from you! At reputed company, we value people with unique backgrounds, experiences, and skillsets. If youre passionate about this role and want to reputed company an reputed company on a global reputed company, please apply! About reputed company The Global Emergency Escalations team consist of Escalations Specialist operating in 14 different languages supporting last mile deliveries globally, consisting of Crisis Managers and Escalation Specialist. They intake incidents assisting reporting persons that included customers, community members, law enforcement, and delivery drivers. We specialize in last mile on the road incidents investigating reputed company's routes and assisting reputed company sites globally. Basic Qualifications High school or equivalent diploma Conversational level reputed company in Japanese 3+ months of customer service experience/Operation reputed company/reputed company Center work environment 1+ years of experience with MS Office Suite and programs to include Word, PowerPoint, reputed company, reputed company, InfoPath, SharePoint, etc. Experience multitasking, including answering multiple phone lines .