HR Shared Services Assistant (People Experience)

About the roleElectronic Arts is seeking a People Experience (HR) Shared Services Assistant in Hyderabad. The role supports global totalrewards invoicing and benefits administration, providing daytoday service to employees worldwide.Key responsibilitiesResolve employee queries via ticketing system and other communication channels.Administer global benefits programs and provide related support.Escalate complex or outofscope issues to Centers of Excellence.Assist with invoice processing and procurementtopay activities.Collaborate with internal partners to ensure seamless service delivery.Create and maintain process documentation, maps, and user guides.Identify opportunities to improve processes and drive efficiency.Maintain data accuracy, confidentiality, and compliance.Support global HR operations and projects as needed.Required profile13years of experience in HR Operations, Shared Services, Employee Services, or Benefits Administration.Experience in a global or multinational environment is a plus.Strong attention to detail, organizational skills, and ability to manage multiple tasks independently.Proactive, curious, and comfortable asking questions to learn.Required skillsFamiliarity with HR systems such as Workday.Experience with ticketing tools like ServiceNow.Proficient in Microsoft Office applications, especially Excel, Outlook, Word, and PowerPoint.Comfortable using collaboration tools such as Slack and Zoom. .