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Preferred candidate profile- Freshers with Excellent communication skills In Hindi And English. - Promptly respond to incoming calls and resolve customer queries as per established procedures. - Develop daily objectives for the call center operations to meet service level agreements. - Maintain call logs, record responses, monitor abandoned calls, and track agent performance metrics. - Provide accurate information on products, services, procedures, and company policies. - Ensure strict adherence to organizational protocols and confidentiality standards. - Drive online appointment bookings and support marketing campaigns as directed. - Uphold a zero-tolerance policy for non-compliance and maintain high-quality service standards. - Continuously update job knowledge by participating in educational opportunities and training sessions. Job Type: Full time Application Question(s): - Do you speak Hindi Fluently Location: - Kochi, Kerala (Preferred) Work Location: In person .