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Engage in direct communication with customers via Call.The agent will assist customers with home mesh-wireless-network initial setup and configurations.The agent will assist customers with home extender and powerline adapter initial setup and configurations.The agent will assist customers with home extended or advanced home networking configurations.The agent will confirm product expected behavior and troubleshoot as needed.Actively promote the use of process mobile apps.Accurately log customer cases and product issues.Work with, and escalate cases to, L2 support engineers to identify and resolve technical issues.Job Types: Full-time, Permanent Work Location: In person .