Customer Relationship Specialist (Japanese Language)

Customer Relationship-Japanese Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the worlds leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our peopleKyndrylsthat means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Customer relationship role at Kyndryl are project-based in all things good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally figuring it out. This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients. There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isnt specific to any one platform, so youll need a good feel for all of them. And because of this, youll experience variety and growth at Kyndryl that you wont find anywhere else. Youll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. Thats the kind of impact you can have! This is a project-based role where youll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, youll find the right opportunities and a buddy to support your growth. Boredom Trust us, that wont be an issue. Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job, and youll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions. Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Professional Experience At least 3 years of experience in a similar role, preferably in an IT or technical setting. Fluent in Japanese (JLPT N3 or above) and English, both written and verbal. Proficiency in IT systems, including networks, hardware, software, and troubleshooting. Experienced in handling client communication and negotiations. Excellent in Japanese skills both translation and interpretation Proven hands-on experience in SCRUM or Project Management. Excellent problem-solving and analytical skills Hands-on experience with cloud technologies, databases, or programming languages is a plus. Experience with IT service management tools (e.g., Service Now, Jira). Preferred Professional Experience Certifications in Japanese language proficiency JLPT N2 or above Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals Experience in working with Japanese clients or in a multicultural team is preferred. Knowledge of Mainframe domain. Ability to work independently and manage multiple tasks and deadlines. Being You The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you dont meet every requirement, we encourage you to apply. We believe in growth, and were excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging being a valued, respected, trusted member of the team is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. Thats The Kyndryl Way. What