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Leading BPO in Kolkata Hiring For Team Leader/Assistant Manager International Voice Process CTC UPTO 7LPA Require min 1Year as Team Leader Experience in International BPO Looking for Candidates from BPO ONLY Solid in Operations Matrices like Attrition, Shrinkage, CSAT, NPS Shifts US Mail CV at [HIDDEN TEXT] or call at 8467054123 Role and Key Responsibilities: Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly Identify performance related issues, develop an action plan for improvement and implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Exercise independent judgment and discretion in the performance of the said main function to implement management policies Support and manage the program together with other Team Leaders and Managers Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements Manage team members on a regular basis and write and deliver performance appraisal. Interested candidates can mail Your cv at [HIDDEN TEXT] .