Customer Support Executive B2B Media Campaign Management & Client Success

```html About arenaflex Pioneering the Future of RetailTech arenaflex creates awardwinning technology that powers the worlds biggest retailers, linking them directly with the youth market through innovative, datadriven solutions. Recognised on the Sunday Times Tech Track 100 for rapid growth, arenaflex is constantly evolving its product suite to deliver measurable ROI for clients while fostering an empowering workplace for its people. Our Commitment to Equity, Diversity & Inclusion At arenaflex, diversity isnt just a buzzword its a core pillar of our culture. We champion an inclusive environment where every voice is heard, and we are transparent about our progress and goals. Research shows that many talented individuals from underrepresented groups hesitate to apply unless they meet every single criterion. We reject that notion. Your unique perspective is valuable, and we encourage you to apply even if you dont tick every box. If you need any accommodations to support your application, please email us at talent@arenaflex.com. Why Join arenaflex Working at arenaflex means becoming part of a forwardthinking, remotefirst organization that values worklife balance, personal growth, and employee wellbeing. Our Great Place To Work accreditation across multiple categories reflects our dedication to creating a supportive, highperforming environment. Role Overview Customer Support Executive (US Market) As a newly created position, the Customer Support Executive will be the linchpin for our USfocused B2B operations. You will ensure that brands and agencies experience a seamless journey when leveraging arenaflexs mediascheduling and offermanagement tools. This role sits at the intersection of client success, internal coordination, and operational excellence. Key Responsibilities Own internal support tasks such as media scheduling, offer creation, and campaign administration. Schedule booked media campaigns by gathering creative assets, confirming dates, and dispatching approvals to brand partners. Manage offerrelated requests, including boosting offers, generating new promotions, troubleshooting code shortages, and updating visual assets. Maintain SLA compliance by tracking task progress, escalating issues when necessary, and delivering timely resolutions. Build and nurture client relationships through proactive communication, status updates, and postcampaign debriefs. Collaborate crossfunctionally with Design, Customer Success, Advertising, and Product teams to ensure a unified client experience. Document processes and contribute to knowledgebase articles that empower both internal teams and external partners. Analyze campaign performance data to identify trends, recommend optimisations, and support strategic decisionmaking. Essential Qualifications Proven experience supporting B2B or B2C clients in a fastpaced, technologydriven environment. Exceptional timemanagement and organisational abilities, with a track record of juggling multiple priorities. Demonstrated ability to work collaboratively across diverse internal teams. Strong written and verbal communication skills, capable of translating technical details into clear clientfocused language. Comfort with remote work tools and a selfmotivated approach to delivering results independently. Preferred Qualifications & Experience Handson experience with projectmanagement platforms such as Asana. Familiarity with CRM systems, particularly Salesforce. Background in digital advertising, media buying, or ecommerce campaign management. Exposure to analytics tools (e.g., Google Analytics, Tableau) for performance reporting. Core Skills & Competencies CustomerCentric Mindset: Ability to anticipate client needs and exceed expectations. Analytical Thinking: Comfort interpreting data to drive actionable insights. ProblemSolving: Proactive in identifying issues and delivering effective solutions. Adaptability: Thrives in a dynamic environment where priorities shift rapidly. Attention to Detail: Ensures accuracy in scheduling, asset handling, and code management. Compensation, Perks & Benefits arenaflex offers a competitive salary package complemented by a suite of benefits designed to support your health, happiness, and professional growth. Unlimited paid holiday we trust you to balance work and life responsibly. Remotefirst work model with a flexible schedule; enjoy Flexi Friday that lets you finish at 1:30pm. 200 homeoffice stipend to create an ergonomic workspace. Gym membership subsidies, wellness challenges, and a healthcash plan. Access to exclusive partnership discounts with leading brands such as Google, Apple, and Uber. Learning and development budget, coaching workshops, and clear progression pathways. Recognition as a Great Place To Work across multiple categories, reflecting our employeefirst culture. Career Growth & Learning .