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Job Title: Call Audit / Quality Analyst Company: QHT Clinic Job Type: Full-Time Work Mode: Haridwar / Sec.62-Gurgaon Experience: 6 months to 1 year in Call Auditing / Quality Analysis Work Schedule 9-hour shift 6 working days per week Job Responsibilities Audit recorded inbound and outbound calls for quality, accuracy, and compliance Evaluate communication skills, call flow, and adherence to SOPs Provide constructive feedback to calling teams for performance improvement Maintain audit reports and quality documentation Identify gaps, trends, and areas for process improvement Ensure high standards of patient experience and service quality Requirements Robust listening, analytical, and communication skills Attention to detail and ability to meet deadlines Basic knowledge of call quality parameters and reporting tools Healthcare or clinic background is a plus Preferred Skills Experience in healthcare, clinics, or service-based industries Familiarity with QA scorecards and call monitoring tools Skills: call flow,clinic,communication skills,basic,skills,audit reports,auditing,communication,healthcare .