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Visit customers as per the assigned collection schedule. Collect overdue payments through field visits. Negotiate and explain repayment options to customers. Update customer visit reports and collection status in the mobile application/system. Ensure timely follow-up with customers to maximize collections. Maintain accurate records of collections, receipts, and customer interactions. Escalate unresolved or disputed cases to the Team Leader. Achieve assigned monthly collection targets. Follow company policies, compliance requirements, and ethical collection practices. Maintain professional behavior while interacting with customers. .