Content | Technical Writer| 1 at Randstad

Experienced Conversation Designer Job DescriptionJob DescriptionWe are looking for a Chatbot conversation designer who will be responsible for designing the user experience of our Virtual Agents, and work directly with our clients to deploy end-to-end projects.Key Responsibilities Create employee-facing Intelligent Virtual Agent Solve customer challenges using Voice/Text UI that enables the ability to deliver personalized and contextual information in real-time Design end-to-end conversational interactions, including what can go wrong, and how Develop mockups, flows, redlining and all other creative proto-typing related items Work closely with engineering and technology partners to assess use cases including the context, the topics, and the types of user questions Work on multiple projects simultaneously, feel comfortable dealing with multiple stakeholders, and be able to think strategically when reviewing design work and providing feedback and guidance Champion a user-first approach and conduct thorough client and user researchQualifications Native English speaker Bachelor's Degree or equivalent professional experience in Journalism, Communication, English Literature, Creative Writing, Technical Writing, or related field. Experience in Conversation Design Minimum of 3 years writing experience (digital content design, UX writing, and/or content strategy) with attention to detail and the ability to work on multiple projects at once Excellent written and verbal communication skills Proven track record of defining, socializing, testing, iterating on, and delivering outstanding digital experiences Experience writing for social and new media Ability to work fast and meet deadlines Ability to learn new systems quickly and effectively Ability to quickly analyze complex systems and solve problems A true team player - willing to be part of a team of Conversation Designers who work remotely around the world Experience explaining ideas visually such as using content flows, mockups, or prototypes Knowledge in human-machine interactions - advantage Previously published at least one Virtual Agent - big advantage experience 5 skills technical writing .