Customer Support Executive- English

About Us With over 15 years of hands-on experience, we deliver full-spectrum loyalty and engagement solutions-spanning strategy, tech, fulfilment, analytics, and field execution. We are looking for a dynamic and customer-focused Telecaller to handle inbound leads generated through our brand website. The ideal candidate will be responsible for responding promptly and professionally to customer inquiries, ensuring a seamless and positive customer experience. The role involves engaging with potential customers via calls to understand their requirements, preferences, and intent. You will be expected to provide clear, accurate, and relevant information about our product offerings, including features, applications, pricing range, and availability. Building rapport with customers, addressing their queries effectively, and guiding them through the decision-making process will be key responsibilities. The candidate should possess excellent communication skills, a customer-first approach, and the ability to handle multiple interactions efficiently. Maintaining records of customer interactions, follow-ups, and feedback is also an important part of this role. Key Responsibilities: Handle inbound leads and respond in a timely mannerUnderstand customer needs and provide suitable solutionsCommunicate product details clearly and confidentlyMaintain accurate records of conversations and follow-upsEnsure high levels of customer satisfactionPreferred Candidate Profile: Strong verbal and written communication skillsAbility to multitask and manage time effectivelyPrior experience in telecalling or customer support is an advantageJob Details Job Type: Full-time, PermanentWork Location: Dwarka, Sector 8 (In-office)Working Days: Monday to SaturdaySunday: Roster basis (Comp-off provided) Working Hours: 9:30 AM to 6:30 PMIf you are passionate about customer interaction and delivering quality service, we would love to hear from you. Work Location: In person Compensation: 264,000.00 - 300,000.00 per year Application Question(s): Are you directly connected to Blue Line Dwarka Sector 8 Location: Dwarka, Delhi, Delhi (Required)Work Location: In person .