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Gaming Support Executive Voice & Chat | Technical & Billing Support | Customer Support | 1+ Yr | 5.5 LPA | Hyderabad | 24/7 Shifts Job Description Gaming Support Executive Voice & Chat | Technical & Billing Support Location: Hyderabad Experience: 1+ Years CTC: Up to 5.5 LPA Shift: 24/7 Rotational Shifts Process: Voice & Chat Support Job Summary We are looking for a Gaming Support Executive to provide excellent customer support through voice and chat channels . The role involves troubleshooting technical issues, handling billing and subscription queries, providing product information, and managing customer support tickets. Key Responsibilities 1. Technical Support Provide technical assistance to customers through phone and chat . Troubleshoot and resolve technical issues efficiently. Assist customers with hardware and software setup/configuration . Guide users through troubleshooting and self-help solutions. 2. Billing Support Handle queries related to payments, refunds and subscriptions . Resolve billing discrepancies and ensure accurate account information. Assist customers with account and payment-related concerns. 3. Gaming Product & Service Support Educate customers about gaming products, services and features . Explain subscription plans, game titles and additional offerings. Provide accurate product and service information. Guide customers through available support resources. 4. Ticket & CRM Management Create and maintain support tickets for customer interactions. Accurately document customer conversations in the CRM system . Track open issues and ensure timely follow-up and resolution. Maintain high standards of customer service and documentation. Required Skills Minimum 1+ year of experience in Customer Support / Technical Support / Voice & Chat Support. Strong English communication skills . Experience handling customers through voice and chat . Basic technical troubleshooting knowledge. Understanding of billing, payments, refunds and subscriptions . CRM / ticketing system experience preferred. Strong problem-solving and analytical skills. Willingness to work in 24/7 rotational shifts . Gaming industry/process experience will be an advantage. 9036324343 7996827671 9481208807 whmshineprofiles@gmail.com www.WhiteHorsemanpower.in White Horse Manpower Consultancy Private limited