SAP Basis Administrator - RISE with SAP (MSM) (Chennai)

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the worlds leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our peopleKyndrylsthat means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role We are seeking a motivated SAP Basis Administrator with exposure to the RISE with SAP (MSM) environment to provide Level 1 (L1) support within the EIP delivery model. The role focuses on 24x7 operations support, including monitoring SAP landscapes, handling alerts and incidents, ensuring system availability, and performing basic troubleshooting. The candidate will work closely with L2/L3 teams, SAP, and internal stakeholders to ensure timely resolution and adherence to SAP RISE operational processes. This is SAP Basis L1 support role responsible for executing defined operational tasks, managing tickets, and supporting stable system operations in a high-volume global delivery setting. Monitor SAP systems using tools (e.g., FRUN, Solution Manager, monitoring dashboards).Perform alert validation, initial analysis, and categorization. Acknowledge and act on alerts within defined SLAs. Escalate critical alerts to L2/L3 teams as per SAP RISE process. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you wont find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You should be skilled in SAP Basis fundamentals and demonstrate a strong eagerness to learn and grow within the RISE with SAP (MSM) environment. Equally important, you bring a growth mindset, with a keen interest in building your technical expertise and understanding SAP RISE processes. You are customer-focused, ensuring system stability and timely resolution of incidents to support customer success. Additionally, you are collaborative and inclusive, working effectively with cross-functional teams across global delivery environments. Required Skills and Experience - Basic knowledge of SAP Basis administration (S/4HANA, ECC, NetWeaver) - Understanding of SAP system architecture (Application / Database / OS layers) - Exposure to SAP RISE with SAP (MSM) delivery model - Experience or familiarity with: - System monitoring and alert handling - Incident and ticket management (EIP / ITIL processes) - Basic knowledge of: - Operating Systems (Linux / Windows) - SAP HANA database concepts (awareness level) - Ability to perform routine operational tasks such as system checks, job monitoring, and basic troubleshooting Preferred Skills and Experience - Exposure to SAP RISE tools (e.g., FRUN / Solution Manager awareness level) - Basic understanding of cloud environments (AWS / Azure / GCP) in SAP RISE context - Awareness of: - Automation concepts (basic scripting / runbook execution) - Backup, restore, and disaster recovery concepts - Understanding of security and compliance practices in SAP environments - Familiarity with SAP transport management and user administration (basic level) Being You The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you dont meet every requirement, we encourage you to apply. We believe in growth, and were excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging being a valued, respected, trusted member of the team is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. Thats The Kyndryl Way. What You Can Expect Your career with us isnt just a jobits an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social healthbecause we know that when you feel your best, you do your best. From your very first day, youll dive into impactful work that powers the systems our customers rely on every day. You wont just contributeyoull make a difference, tackling meaningful projects that sharpen your skills and fuel your .