Customer Trust and Safety - SME/TL Hyderabad

Customer support (compliance, risk, trust & safety ) Job description Written and spoken skills (CEFR standards C1 or equivalent SVAR score of 65+) with an ability to compose grammatically correct, concise, and accurate written responses in the required language. 2+ years of experience in a customer facing role related to operations, compliance, risk, trust & safety or a similar space Strong communication skills and can explain highly technical topics to technical and non- technical audiences The ability and desire to challenge the status quo and work in a deeply ambiguous spaceExperience using data to propose creative solutions to both tactical and strategic problemsCreativity when solving problems from a customer perspective and is pragmatic when solving themDeep empathy for entrepreneurs running a business, and are motivated to solve problems to empower themExperience analyzing user feedback patterns and use these insights to drive process and product improvementsExperience with complex and sensitive user facing issues relating to privacy, user safety, fraud, and supportability Experience in SQL/RedshiftProject/Program Management experienceYou possess experience in risk analysis, investigations or risk operationsYou have excellent English communication skills, both written and verballyYou excel in analytical thinking and problem solving, with experience using data to make assessments / judgmentYou enjoy working in an in-office environment with strong cross team collaboration and supportYou are able to prioritize and enjoy working in a quick-moving environmentYou are humble and have a proven track record for working well across teams and with external partnersFlexible for weekend shifts as needed Preferred qualifications Risk experience in payments, e-commerce, or fintech mitigating digital/card-not-present riskKnowledge of risk schemes, risk prevention methods, and risk detection toolsPrior risk experience across multiple industries/verticalsExperience in a high growth technology companyExperience working from a queue .